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After-sales Support
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After-sales Support
What is your warranty policy?
We provide a 12-month warranty for all major components, including the laser, control system, and motion parts. During the warranty period, we offer free replacement for non-human-caused failures.
Do you offer remote technical support?
Yes. Our engineers provide online support via video call, remote desktop, and email to solve technical problems, assist with parameter optimization, and guide troubleshooting.
How can I order spare parts?
You can contact our service team directly to order spare parts. We maintain stock for commonly used components and offer fast shipping worldwide.
Do you provide software updates?
Yes. We regularly release software updates and parameter packages, which can be downloaded and installed easily. Updates include new features, improved stability, and material parameter presets.
What if I encounter a machine fault after the warranty period?
We continue to provide lifetime technical support. After the warranty expires, you can still receive diagnostics and service at a reasonable cost. Maintenance contracts are also available for long-term partnerships.
